Not loving it? If you change your mind about an item, our Return/Exchange Policy makes it easy. We are committed to bringing you quality and style.
You may return/exchange new items within 15 days of delivery for a full refund/exchange.
All tags, cards, boxes and/or pouches must be included with your exchange/return. Returns made after fifteen (15) days of receipt, will be eligible for store credit or exchange only. Items are not accepted for return or exchange after 30 days from original receipt. Beau Sancy LLC is not responsible for items lost or damaged in transit.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return/exchange an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return/exchange items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.